Effective Date: [10/20/2025]

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit goldenlactation.com.

1. Information We Collect

We may collect:

Your name, email address, phone number, and zip code (via contact form)

Any additional information you choose to share

We do not collect health or medical information directly through our website. Health-related data is only collected through a secure third-party charting system, which complies with HIPAA standards.

2. How We Use Your Information

We use the information you provide to:

Respond to appointment requests

Communicate with you about our services

Improve the content and functionality of our website

We do not sell your personal information.

3. Cookies and Tracking

Our website uses cookies to improve your browsing experience and site functionality.

What cookies are: Cookies are small text files stored on your device.

How we use them:

Remember your preferences (e.g., form inputs or site settings)

Analyze anonymous technical data (e.g., IP address, browser type, pages visited) to understand how visitors use our site

Improve performance and functionality of the website

We do not use cookies to track you across other websites or for advertising purposes.

Managing cookies:
You can control or disable cookies through your browser settings. If you choose to disable cookies, some features of our website may not function as intended.

Consent (GDPR/EEA visitors):
If you visit from the European Economic Area (EEA), we only place non-essential cookies with your consent. You can withdraw or modify consent at any time by adjusting your browser settings or cookie preferences.

4. Third-Party Services

Our website may link to secure third-party systems for intake forms and charting. These third-party systems have their own privacy policies. Golden Lactation is not responsible for the privacy practices of external sites.

5. HIPAA Compliance

While our website does not collect PHI, any health-related information you provide through our charting system is protected under HIPAA. Please refer to our HIPAA Notice of Privacy Practices for more information, which is provided separately during your intake process.

6. Minors

This site may be accessed by individuals under 18 only with parental or guardian consent. We do not knowingly collect personal information from minors without permission.

7. Data Security

We take reasonable steps to protect your personal information but cannot guarantee absolute security over the Internet. Please avoid submitting sensitive information through the site directly.

8. Your Rights

You may request that we correct or delete any personal information you have submitted to us by contacting us at [email protected].

9. Your Privacy Rights (GDPR & CCPA/CPRA)

Depending on where you live, you may have additional privacy rights:

If you are located in the EEA or UK (GDPR):

The right to access, correct, or delete your personal data.

The right to restrict or object to certain processing.

The right to withdraw consent at any time.

The right to lodge a complaint with a data protection authority.

If you are a California resident (CCPA/CPRA):

The right to know what personal information we collect and how it’s used.

The right to request deletion of your personal information.

The right to opt out of the sale or sharing of personal information (note: we do not sell personal data).

The right to non-discrimination for exercising your privacy rights.

How to exercise your rights:
To make a privacy request, please contact us at [email protected]. We will respond in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated effective date.

11. Contact

If you have any questions about this Privacy Policy or your privacy rights, please contact:

Golden Lactation
[email protected]
Lubbock, TX